Dear Customer,

At MSP we are passionate about providing the best customer experience possible. We have stringent internal measures and stretching targets to ensure that we preserve our reputation for 'Excellence without Compromise'. Obviously everything we do is worthless if you, our customer, have a different experience or perception. We endeavour to proactively seek feedback directly from our customers. Alternatively please use the form opposite if you wish to provide comment on any aspect of our business. It is therefore with genuine sincerity that I ask you to take a few minutes to provide feedback on your personal experience dealing with us.

Every response is reviewed in detail by our management team to enable us to target service improvements.

I would like to personally thank you for your custom and for taking the time to help us to improve our service.

Yours sincerely


Keith Gardner
Managing Director

 
   
   
 
Please rate the following:   (1) Strongly Disagree   (2) Disagree   (3) Agree   (4) Strongly Agree
The staff are always helpful and courteous
   
The telephone is answered quickly and effciently
   
Quotations are returned promptly
   
Deliveries are always made when expected
   
Goods always arrive well packaged
   
Written communication (quotes, delivery notes etc) are clear and concise
   
I am familiar with the products/ services available from MSP
The website is useful and informative
   
I would recommend Micro Spring & Presswork to a colleague
   
How do you feel we could improve our service in the future?
   
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